You can contact us on our local rate telephone number 0333 123 9000
Our telephone lines are open between 9.00am and 5:30pm Monday to Friday.
We also have an online facility for new and existing customers to apply for product finance, alternatively you can email us any time at firstname.lastname@example.org and we will always try and answer your emails within 24 hours.
Bank Holidays for 2014
Easy Buy will not be open the following days due to the Bank Holidays:
- 5th May
- 26th May
- 25th August
- 25th December
- 26th December
We are sorry for any inconvenience this may cause.
To make a payment, you can call our local rate telephone number 0333 123 9000 and pay your account by Debit card. We accept all major Debit cards at no extra cost.
Easy Buy does not charge or offer you insurance for the product. You will be responsible for the safe keeping of the product and if it is stolen or accidentally damaged you will be responsible to repair or replace the product.
However, you can purchase an extended warranty from Retra Warranty Services which will cover your product(s) against accidental damage (excluding theft) during the warranty period.
At Easy Buy, brand new electrical and furniture products come with manufacturers warranties ranging from 12 months to 60 months. If a product only has 12 months warranty we will offer you extended warranty from Retra Warranty services and will give you a quote at the point of sale. There is no obligation for you to take out extended warranty it will be up to your yourself, if you decide it's for you we can add the price onto your weekly payment. If you decide not to, all repair costs will be down to yourself once the warranty has expired.
Term and Conditions will apply if you do take out a Retra Warranty Plan your Accounts Representative will give you a leaflet explaining the full Terms and Conditions which is also explained on your warranty certificate.
If your product breaks down within the Manufactures Warranty please call Easy Buy on 0333 123 9000 or call the Manafacturer, numbers listed in the table below.
If your product breaks down within your Extended Warranty period please call your Extended Warranty firm you will find the number on your certificate or the numbers are below:
All cars are sold with a 30 Day warranty.
At the point of sale you will be offered extended warranty from warranty wise. If extended warranty has been taken then all issues should be brought to there attension and follow there terms and conditions which will be explained to yourselfs at the point of sale and in writing.
Please NoteIf your products come with a 2, 3, 4 or 5 year manufacturers warranty, it is your responsibillity to make sure you register your product with the manufacturers. You must do this to get the warranty on your products. If failed to do so your product will only be covered for the standard 12 months.