Customer Services
You can contact us on our local rate telephone number 0333 123 9000.
Our telephone lines are open between 9.00am and 5:30pm Monday to Friday.
Or you can visit our New Showroom:
Easy Buy Limited
First Floor Office (Next to Tyreman behind ASDA)
Witty Street
Hull
HU3 4TX
We also have an online facility for new and existing customers to apply for product finance, alternatively you can email us any time at info@easybuy.uk.com and we will always try and answer your emails within 24 hours.
Payments
Extended Warranties
At Easy Buy, brand new electrical and furniture products come with manufacturers warranties ranging from 12 months to 60 months. If a product only has 12 months warranty we will offer you extended warranty from Retra Care services and will give you a quote at the point of sale.
Please find the benefits of the warranty services below:
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There is no obligation for you to take out extended warranty it will be up to your yourself. If you decide it's for you we can add the price onto your weekly payments. At the point of sale, we will provide you with the option of a quotation for this service, and explain the weekly cost and total amount payable, which will be charged at the same rate of interest as the product you are purchasing. If you decide not to, all repair costs will be down to yourself once the warranty has expired.
Term and Conditions will apply if you do take out a Retra Care Warranty Plan your Accounts Representative will give you a leaflet explaining the full Terms and Conditions which is also explained on your warranty certificate.
If your product breaks down within the Manufacturers Warranty please call Easy Buy on 0333 123 9000 or call the Manufacturer, numbers listed in the table below.
If your product breaks down within your Extended Warranty period please call your Extended Warranty firm you will find the number on your certificate or the numbers are below:
All cars come with a 3 month warranty through Benmarks Motors. All cars are sold through our sister company Benmarks Motors, where Easy Buy supplies the finance for the vehicule. All repairs,service,mot and road tax is payable by the customer in all circumstances and not covered by your account.
Please Note
If your products come with a 2, 3, 4 or 5 year manufacturers warranty, it is your responsibility to make sure you register your product with the manufacturers. You must do this to get the warranty on your products. If failed to do so your product will only be covered for the standard 12 months.Extended Warranties will only be offered on White / Brown Goods. Technology Goods (Laptops, Phones, Consoles, etc) will not be offered Extended Warranties and will ONLY have the Manufacturers Warranty.
Insurance
Easy Buy products do not come with insurance or extra cover against theft or breakages. We would advise that you cover your products with insurance, if you want to protect them against such eventualities. We would suggest Domestic & General for White goods, Protect your Bubble for tablets & phones.
| Please Note: | If your product has been damaged or stolen, you will still be required to pay the remaining balance on your account under the terms of your Hire Purchase Agreement |
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