How it Works
At Easy Buy we want the buying experience to be as Easy as we can and we like to talk to our customers and answer all your questions if you have any. We believe in offering excellent customer service while buying your product and try not to rely on technology too much so we can offer an excellent buying experience.
Once you have chosen your product/Vouchers, add them to your cart. Once you're happy, go to the cart and there will be three simple buying options.
1. BUY NOW WITH DELIVERY
This option allows you to purchase the product/Voucher, and pay for it using our secured online payment transaction. Enter your details and our delivery team will contact you on the same day unless you order outside of our opening times. We will then contact you on the next working day to discuss and arrange a day and time for us to conveniently deliver your product FREE and answer any questions you have. Our delivery team will place the product in the room of your choice, install and take any unwanted packaging away FREE of charge (please see below for our delivery terms and conditions)
BE AWARE some of our products may have a lead time depending on stock. For example Sofas are sold to order and can take up to 12 weeks and some furniture can take up to 4 weeks. Please call our sales team if you have any questions.
PLEASE CHECK your post code is within our delivery catchment area. If it is not we can not deliver your product. If you are just outside our catchment area please call our office and we may still be able to serve you.
2. CLICK & COLLECT
This option allows you to reserve your product/Voucher and collect from our showroom/Warehouse. You can either pay online with our secured online payment transaction or pay when you collect the item. Once we receive your reservation one of our sales team will contact you on the same day and discuss your order and collection. If you order and reserve out of our opening times we will contact you on the next working day. If you choose to pay on collection and we can not get hold of you within 24 Hours we will cancel the order. If we have spoken with you and arranged a day for you to collect and pay for your item and you have not collected on the day you arrange, we will try and contact you and if we have had no response we will cancel the order after 24 hours. If you pay online we will contact you and arrange the collection and if you want to cancel at anytime we will give you a full refund by contacting our sales team. You can collect your items anytime within our opening times.
BE AWARE some of our products may have a lead time depending on stock for example Sofas are sold to order and can take up to 12 weeks and some furniture can take up to 4 weeks please call our sales team if you have any questions.
3. APPLY FOR FINANCE
New and existing customers can choose this option to spread the cost of the product/voucher on finance. Complete our simple application, choose the best payment option to suit your budget and press apply. Once received it will go to our stage 1 process. If you have not had a call by 3pm the following working day your application has not been successful. If successful at stage 1 it will go to stage 2 and one of our trained sales team members will contact and carry on with your application in more depth which will include an affordability assessment and further questions on your application. Once passed this stage we will then discuss the next process which hopefully ends up with arranging the delivery of your product.
All circumstances will be considered for finance and your application may or may not be subject to a credit check depending on the application
Once passed you can decide on what payment methods you like to use and when, On certain products a deposit will be required. You can pay weekly, Fortnightly 4 weekly or Monthly and pay using Direct Debit, Standing order, Debit cards or even cash at our office or from your door.
PLEASE NOTE As our Sofas are made to order a deposit will be payable if you have not paid outright, before we order your sofa.
DELIVERY TERMS AND CONDITIONS
- All of our products are delivered FREE within our delivery catchment area, and placed in the room of your choice.
- We offer FREE installation on certain products which includes Laundry Products, Fridge Freezers, Tvs (not wall mountable) Blinds and Carpets.
- We do not offer free installation on COOKERS but for an extra charge we can offer you an installation for all gas, electric and dual fuel cookers.
- We will also take any unwanted packaging away FREE of charge.
- Flat pack furniture we will not be unpacked or installed unless its pre build furniture if this is the case we will unpack and check the product. Sofas and Divans beds can also be unpacked and checked and packaging taken away.
- All our products on site have measurement’s please make sure you check it fits into your home especially large items such as Sofas, Range Cookers and American fridge freezers we may charge you if the we cannot delivery your product in your home. If you have paid a deposit for a sofa you may lose your deposit.
- Please inform us of any obstacles around or in your home which may find it a little harder for us to deliver your products IE Parking, Steps and if it’s a flat.
- We have the right to refuse any delivery if it is not possible to deliver and unsafe to do so.
- We do not take old appliances away unless you have booked our Recycling Service.
Any questions please contact us before ordering. Thank you.