Terms and Conditions

Terminology

The use of the terms we/us/our within these terms and conditions means Easy Buy. 

Terms and Conditions of Use Of This Web Site

We shall not be liable for any direct, indirect, special or consequential damages whether in contract, tort or otherwise, arising out of the use of this web site or the reliance on information in it. The content of this paragraph and its disclaimers and exclusions shall apply to the maximum extent permissible by applicable laws. Any rights not expressly granted herein are reserved.

Information and Disclaimers

We use reasonable care to ensure that the information appearing on this web site is up to date and accurate. While we takes precautions to prevent the occurrence of errors and omissions the user of this web site should not take the accuracy of the information for granted but should check directly with us. None of the material contained in this web site is to be relied upon as a statement or representation of fact. We have no control over the use to which the information may be put by you and accordingly shall not be liable for any loss of profits or contracts or any indirect or consequential loss or damage arising out of or in connection with the use of such information. The statutory rights of a customer dealing with us shall remain unaffected.

Links to Other Web Sites

It is not possible for us to review the content of all of the web sites to which this web site links and we can not be held liable for their content. Users of this web site link to other web sites at their own risk and use those web sites according to the terms and conditions of use of those web sites.

Information Posted to this Web Site

Any material or information posted or sent to this web site by any means will be treated as non confidential and non proprietary and may be disseminated or stored or used by us for any purpose whatsoever including but not limited to developing, manufacturing and marketing products and services. Do not post or transmit to or from this web site any unlawful, threatening, defamatory, obscene, scandalous, inflammatory, pornographic or profane material or any other material which could give rise to any civil or criminal liability in the territory to which this web site relates.

Returns and Refund Policy 

1    Returns Policy – Our Customer Terms and Conditions

1.1  Our returns policy

If you've changed your mind about keeping your purchase, please return it within 30 days in its original condition with proof of purchase. We'll exchange or refund it, as long as it meets our terms and conditions explained below.

By original condition we mean:

• you’ve kept all original packaging and labels in good condition and the product can be resold at full price.

• you haven’t used the product.

• the product contains no personal data and isn’t registered to a user.

1.1.1    How to Return ?

1.1.2    purchases can be returned to us via Our office address

1.1.3    What can't be returned

These products can only be returned if they’re faulty or not as described.

• Purchases received over 30 days ago

• Items you’ve opened or unsealed, other than where necessary to inspect

• Items without the original packaging or labels

• Items or packaging in poor condition

• Items that contain your personal data or have been registered with the manufacturer

• Products that have been personalised for you

• Computer software that has been opened or redeemed

• Opened gift cards

If you return products which are outside our returns policy or if you don’t have proof of purchase, we’re unable to process a refund or exchange, so please keep your receipt or order confirmation.

1.1.4    How you'll be refunded

You’ll receive a refund within 14 days of returning the item to the same payment method you used. 

1.1.5    Returning faulty items

If your product develops a manufacturing fault within 30 days of purchase, please return with proof of purchase and we’ll exchange or refund it. Please disable any security features and remove your personal data.

After 30 days, we’ll repair or replace the product in accordance with the terms of the Consumer Rights Act 2015.

Get in touch if your item is faulty.

None of the above exclusions affect your statutory rights, in particular your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. More information on your rights under Consumer Contracts Regulations 2013.

Returns cost

Small items that can be posted to us or taken into our office free to return.

Large items that need to be collected from you are free to return if they’re damaged or faulty. If not, we charge a £29.95 collection fee.

Price drop refunds

If you buy an item and we go on to lower the price (either online or in store), you can submit a claim for a price drop refund. We can only accept these claims within 35 days of purchase.

1.1.6    Issues with your return

You should receive your refund for returns within 14 days of sending the item back.

It can take up to seven days for it to reach ourselves. Then, we check and process your return, which can take up to two days. We’ll then send you an email to confirm it’s been processed and your refund should be in your account within five days.

If you haven’t received your refund within 14 days of sending it, please contact us: 

Tel No : 0333 123 9000

Email : info@easybuy.uk.com

We don't take responsibility for items returned to us by mistake. We can't guarantee that incorrect items can be found or returned to you and we do not accept any liability for such returns. If you realise you have returned an item in error please contact us immediately with the order details.