Service and Warranty
At Easy Buy we thrive on customer service. We were recognised for our excellent customer service by winning the 2020 Feefo Platinum Service award. All of our products come with at least 12 months warranty unless otherwise specified as some manufacturers we sell come with more as much as up to 7 years on some products . At the point of sale if the product you are purchasing has only 12 Months warranty we will offer you (no obligation to take out) an extended warranty through our third party warranty firm Retra care. We can offer up to an extended 4 years cover just in case you should ever need it. If you decide to go ahead you will have two options Retra Care Silver or Gold Please see the kinks below to see the benefits between the both of them.
PLEASE NOTE: Easy Buy products do not come with insurance or extra cover against theft or breakages. If your product becomes damaged or stolen, it will not be covered, and you will still be liable for the outstanding balance under the terms of your Hire Purchase Agreement. If you decide to take out the Gold Package with Retra care then your product will be covered for the length you decide on for Accidental damage (Not theft).
Extended Warranties
If you are purchasing a product out right or click and collect then one of our sales people will contact you and give you a quote which then can be purchased if you require this service.
If have applied for Finance then one our sales person will again offer this when we discuss your application further and the price of the extended warranty can be added to your finance.
Extended Warranties will only be offered on White / Brown Goods. Technology Goods (Laptops, Phones, Consoles, etc) will not be offered Extended Warranties and will ONLY have the Manufacturer’s Warranty.
If you would like to review the Terms & Conditions.
If your product breaks down within the Manufacturer’s Warranty please call Easy Buy on 0333 123 9000 or call the Manufacturer, numbers listed in the table below.
If your product breaks down within your Extended Warranty period, please call your Extended Warranty firm you will find the number on your certificate (Which would have been emailed to you) or the numbers are below:
Please Note
If your products come with a 2, 3, 4- or 5-year manufacturer’s warranty, it is your responsibility to make sure you register your product with the manufacturers. You must do this to get the warranty on your products. If failed to do so your product will only be covered for the standard 12 months.
Car Warranty
All cars come with up to 6-months warranty through Benmarks Motors courtesy of Centurion Warranties. All cars are sold through our sister company Benmarks Motors, where Easy Buy supplies the finance for the vehicle. All repairs, service, MOT and road tax is payable by the customer in all circumstances and not covered by your account. If your car is in the warranty period and you have an issue, be sure to contact Centurion Warranties from your Leaflet you was given at the point of sale or visit the Centurion Warranties website for their number and further details. Alternatively you can contacts Benmarks Motors from the links below. 01482 320085, email at info@benmarks.uk.com or head on over to Benmark's website.
Blinds & Carpets Warranty
All our Blinds and Carpets can come with up to 5 years Warranty this will be explained to you at the point of sale, Any issues please call or email us direct and we will happy to help and start a claim for you within you’re your warranty period. Easy Buys Customer Service Contact 0333 123 9000 Option 4 for Product related Service issues or Email us at info@easybuy.uk.com
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| Acer | 0371 760 1005 | Hisense | 0333 800 2200 | Philips TV | 020 7949 0319 |
| Alphasync | 01430 433353 | Hoover | 0344 499 5599 | Russell Hobbs | 0345 658 9700 |
| Amica | 01949 862012 | HP | 0207 660 0596 | Shark | 0800 862 0453 |
| Apple | 0800 107 6285 | Huawei | 0800 088 6700 | Sony Electronics | 0207 365 2810 |
| Asus | 01442 265548 | Igenix | 01473 271272 | Sony Mobile | 0207 365 2810 |
| Beko | 0333 207 9710 | Indesit | 0330 162 4240 | Samsung | 0333 000 0333 |
| Belling | 0344 815 3746 | IceKing | 01527 888133 | Servis | 0333 577 7232 |
| Blaupunkt | 0871 200 0463 | LG | 0344 847 5454 | Sharp Electronics | 0330 024 0801 |
| Candy | 03444 995599 | Lenovo | 0203 014 0095 | Sharp Home | 0333 577 7230 |
| Celcus | 0871 528 5126 | Linsar | 01202 723330 | Smeg | 0330 094 7779 |
| Cello | 0333 433 0312 | MSPA | 01702 208111 | Statesman | 01473 277508 |
| Coda | Click For Support | Microsoft | 0344 800 2400 | Teknix | 01244 535 929 |
| Electra | 0333 577 7238 | Mitchell & Brown | 01204 377693 | Toshiba | 0333 733 4422 |
| Fridgemaster | 0191 387 0804 | Montpellier | 01759 487839 | White Knight | 0800 988 1323 |
| Click For Support | Nintendo | 0345 605 0247 | Whirlpool | 03448 224 224 | |
| Haier | 0333 003 8122 | Ninja | 0800 862 0453 | Xbox | 0800 587 1102 |
| Hanspree | 01926 818209 | Numatic | 01460 68600 | Xiaomi | 0800 916 0561 |
| Hotpoint | 0344 822 4224 | Panasonic | 0344 844 3899 | Zanussi | 03445 610 645 |