Service and Warranty

At Easy Buy we thrive on customer service. We were recognised for our excellent customer service by winning the 2020 Feefo Platinum Service award. All of our products come with at least 12 months warranty unless otherwise specified as some manufacturers we sell come with more as much as up to 7 years on some products . At the point of sale if the product you are purchasing has only 12 Months warranty we will offer you (no obligation to take out) an extended warranty through our third party warranty firm Retra care. We can offer up to an extended 4 years cover just in case you should ever need it. If you decide to go ahead you will have two options Retra Care Silver or Gold Please see the kinks below to see the benefits between the both of them.

PLEASE NOTE: Easy Buy products do not come with insurance or extra cover against theft or breakages. If your product becomes damaged or stolen, it will not be covered, and you will still be liable for the outstanding balance under the terms of your Hire Purchase Agreement. If you decide to take out the Gold Package with Retra care then your product will be covered for the length you decide on for Accidental damage (Not theft).


Extended Warranties

Retra Care

If you are purchasing a product out right or click and collect then one of our sales people will contact you and give you a quote which then can be purchased if you require this service.

If have applied for Finance then one our sales person will again offer this when we discuss your application further and the price of the extended warranty can be added to your finance.

Extended Warranties will only be offered on White / Brown Goods. Technology Goods (Laptops, Phones, Consoles, etc) will not be offered Extended Warranties and will ONLY have the Manufacturer’s Warranty.

If you would like to review the Terms & Conditions.

If your product breaks down within the Manufacturer’s Warranty please call Easy Buy on 0333 123 9000 or call the Manufacturer, numbers listed in the table below.

If your product breaks down within your Extended Warranty period, please call your Extended Warranty firm you will find the number on your certificate (Which would have been emailed to you) or the numbers are below:

Please Note

If your products come with a 2, 3, 4- or 5-year manufacturer’s warranty, it is your responsibility to make sure you register your product with the manufacturers. You must do this to get the warranty on your products. If failed to do so your product will only be covered for the standard 12 months.


Car Warranty

All cars come with up to 6-months warranty through Benmarks Motors courtesy of Centurion Warranties. All cars are sold through our sister company Benmarks Motors, where Easy Buy  supplies the finance for the vehicle. All repairs, service, MOT and road tax is payable by the customer in all circumstances and not covered by your account.  If your car is in the warranty period and you have an issue, be sure to contact Centurion Warranties from your Leaflet you was given at the point of sale or visit the Centurion Warranties website for their number and further details. Alternatively you can contacts Benmarks Motors from the links below. 01482 320085, email at or head on over to Benmark's website.


Blinds & Carpets Warranty

All our Blinds and Carpets can come with up to 5 years Warranty this will be explained to you at the point of sale, Any issues please call or email us direct and we will happy to help and start a claim for you within you’re your warranty period. Easy Buys Customer Service Contact 0333 123 9000 Option 4 for Product related Service issues or Email us at

Retra Logo Benmarks Motors Centurion Warranties


01234 245900


01482 320085

Centurion Warranties

0800 368 7420


Acer 0371 760 1005 Hisense 0333 800 2200 Philips TV 020 7949 0319
Alphasync 01430 433353 Hoover 0344 499 5599 Russell Hobbs 0345 658 9700
Amica 01949 862012 HP 0207 660 0596 Shark 0800 862 0453
Apple 0800 107 6285 Huawei 0800 088 6700 Sony Electronics 0207 365 2810
Asus 01442 265548 Igenix 01473 271272 Sony Mobile 0207 365 2810
Beko 0333 207 9710 Indesit 0330 162 4240 Samsung 0333 000 0333
Belling 0344 815 3746 IceKing 01527 888133 Servis 0333 577 7232
Blaupunkt  0871 200 0463 LG 0344 847 5454 Sharp Electronics 0330 024 0801
Candy 03444 995599 Lenovo 0203 014 0095 Sharp Home 0333 577 7230
Celcus 0871 528 5126 Linsar 01202 723330 Smeg 0330 094 7779
Cello 0333 433 0312 MSPA 01702 208111 Statesman 01473 277508
Coda Click For Support Microsoft 0344 800 2400 Teknix 01244 535 929
Electra 0333 577 7238 Mitchell & Brown 01204 377693 Toshiba 0333 733 4422
Fridgemaster 0191 387 0804 Montpellier 01759 487839 White Knight 0800 988 1323
Google Click For Support Nintendo 0345 605 0247 Whirlpool 03448 224 224
Haier 0333 003 8122 Ninja 0800 862 0453 Xbox 0800 587 1102
Hanspree 01926 818209 Numatic 01460 68600 Xiaomi 0800 916 0561
Hotpoint 0344 822 4224 Panasonic 0344 844 3899 Zanussi 03445 610 645
Mon - Fri 9am - 5:30pm
Working Days/Hours!
0333 123 9000
Call us with any issues or enquiries
Customer support


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